Katie Lacour
Account Management Coordinator
Phone:
225-362-8320
Email:
Locations:
Los Angeles, CA
New York, NY
Miami, FL
Date of Birth:
August 26
A Bit About Me
Experienced Client Services Representative with a demonstrated history of working in the luxury goods and jewelry industry. Skilled in Sales, Instagram, Management, Social Media, and Training. Strong support professional with a BA Communication Arts focused in Public Relations/Image Management from Louisiana State University.
Previous experience focused on skills such as product knowledge, history of the fashion industry, client engagement and curating client sales, wishlist curation, training new employees in the written communications space, assisting others in online portfolios, and social media management.
Work Experience
Account Management Coordinator
24 Seven Talent
July 2021 - Present
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Manage client relationships by acting as the client’s main point of contact and realizing client business objectives.
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Build and strengthen client relationships by advocating on their behalf, ensuring their business goals are met.
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Develop a thorough understanding of service offerings to identify cross-selling and upselling opportunities to clients.
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Oversee the daily flow of tasks across internal teams involved in handling client projects.
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Maintain accurate client records, keep track of any contract updates and renewals, handle requests from clients and address their needs.
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Support contract obligations by optimizing quality planning to ensure high quality of deliverables and realize client business outcomes.
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Meet regularly with other team members to discuss project progress and improve upon business delivery goals.
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Work with leadership to conceive client projects and ensure projects receive internal resources and services that are within client budget.
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Generate progress reports for clients and internal leadership and co-lead weekly client briefings.
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Be an integrative part of the company culture, upholding company values by providing best-in-class client support.
Written Communications Client Advisor
Gucci
October 2019 - July 2021
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Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
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Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
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Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
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Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
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Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
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Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
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Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
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Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
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Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;
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Adhere to Gucci Image standards and guidelines;
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Follow all company policies and procedures.
Public Relations Manager
Ombre Digital
May 2017 - May 2019
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Build and maintain a positive public image for a company or organization
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Create media, from press releases to social media messages, that shape public opinion of the company or organization and increase awareness of its brand.
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Developed a public relations campaign for clients
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Created media lists, event lists, and email marketing
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Hosted media relations and influencer relations
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Interviews with Teen Vogue and our clients
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Hosted NYFW bi-annual events, Blogger and the Brand
Let's Get
Social
